Last updated 12 August 2026
We sell in person, so you have usually seen the product before you buy it. If it still isn’t right, the terms below apply and we would rather sort it out than argue about it.
You buy the plaques, pay for their installation, and pay for one 30-day software period. That is the whole obligation. On day 23 we hand you a written report on how it actually performed, and you have seven days to decide.
If you decide not to continue: you keep the plaques, no notice is required, no exit fee applies and nothing further is payable. The 30-day software fee is not refunded — that month was used.
If you continue, you sign a fixed 6- or 12-month term. Inside it, ending early takes 30 days’ written notice and an early exit fee: 50% of the monthly software fees remaining, dropping to 30% on a 12-month term once you are past month six. You keep the plaques in every case.
If we are the ones in breach, no exit fee applies and we refund the unused portion of anything you have already paid, worked out to the day.
A term does not roll into another fixed term. It continues month to month, and either of us can end it on 30 days’ written notice. Fees already paid for months already served are not refunded, and your pages keep working to the end of the period you have paid for.
Plaques are made for your location, so they are non-refundable once produced — unless they arrive faulty or damaged, or fail through normal use, in which case we replace them at no charge. They are yours permanently either way: we have no right to ask for them back.
Your signed Service Agreement is the document that governs your account, and it overrides this page wherever the two differ.
None of the above limits your rights under the Australian Consumer Law. If the service is faulty, not as described, or doesn’t do what we said it would, you may be entitled to a refund, repair or replacement regardless of the timeframes here.
Email contact@nudgetags.com from the address on the account. We aim to answer within one business day.
Nudge Tags, ABN 64 539 870 400, Australia.