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Refund policy

Last updated 12 August 2026

Try it before you pay

Every account gets 14 days free without a card, which is the honest way to find out whether this works for your venue.

Monthly plans

Cancel any time. Your pages keep working to the end of the month you have paid for. We don’t pro-rata part months, but if you cancel within 48 hours of a renewal you didn’t intend, email us and we’ll refund it.

Yearly plans

Full refund within 30 days of purchase. After that we refund the unused whole months if you cancel.

Plaques and hardware

Physical plaques are made per venue, so they’re non-refundable once produced — unless they arrive faulty or damaged, in which case we replace them.

Your legal rights

None of the above limits your rights under the Australian Consumer Law. If the service is faulty, not as described, or doesn’t do what we said it would, you may be entitled to a refund, repair or replacement regardless of the timeframes here.

Asking for a refund

Email hello@nudgetags.com from the address on the account. We aim to answer within one business day.